Privacy Policy

1. Information We Collect

As per POPIA requirements, we collect and process the minimum personal information necessary for our services:

• Basic profile information (name, email)
• Identity verification documents (for Trusted and Verified Pro status users only)
• Location data to connect you with local opportunities (with your explicit consent)
• Task and service information
• Messages and communication content
• Profile photos and task-related images (optional)

2. How We Use Your Information

Under POPIA, we process your information for these specific purposes:

• Facilitate connections between service providers and task posters
• Verify identities of Verified Pro status users for platform safety
• Improve our services through anonymized data analysis
• Send important updates about your tasks and account
• Monitor platform activity to prevent misuse
• Comply with legal obligations under South African law

3. Platform Safety & Monitoring

To maintain a safe environment:

• We verify the identity of Trusted and Verified Pro status users through a comprehensive verification process
• We monitor messages and tasks for inappropriate content
• We reserve the right to remove tasks or block users that violate our terms
• We may review reported content or suspicious activity

4. Payment Information

Luvo acts solely as a facilitator between users. We do not process payments or store payment information. Service providers are responsible for managing their own payment arrangements with task owners outside of the platform.

5. Data Protection

• We implement industry-standard security measures to protect your data
• Personal information is never sold to third parties
• We may use anonymized data for platform improvements and analytics
• Data is stored securely and accessed only by authorized personnel

6. Your POPIA Rights

Under POPIA, you have the following rights:

• Be notified when we collect or have access to your personal information
• Request confirmation of what personal information we hold about you
• Request access to your personal information
• Object to the processing of your personal information
• Request correction, destruction, or deletion of your personal information
• Submit a complaint to the Information Regulator
• Institute civil proceedings regarding alleged interference with your personal information

7. Cookies and Tracking Technologies

We and our authorized service providers use various technologies, including cookies and similar technologies, to collect and store information when you interact with our Platform, including:

• Session tokens for platform security
• Location data for task matching purposes
• Device information for platform security

8. Cross-border Data Transfers

In accordance with POPIA Section 72, if we transfer your personal information outside of South Africa, we ensure that:

• The recipient country has similar data protection laws to POPIA
• The transfer is necessary for the performance of a contract
• You have given consent for the transfer
• The transfer is for your benefit and obtaining consent is not reasonably possible

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the retention period, we consider:

• The length of time needed to fulfill the purposes for which we collected the information
• Legal requirements under applicable laws
• Statute of limitations under applicable laws
• Ongoing or potential disputes or legal claims
• Guidelines issued by relevant data protection authorities

10. Third-Party Services

Our Platform may integrate with or contain links to third-party services, websites, or applications. We are not responsible for the privacy practices or content of these third parties. The collection and use of your information by such third parties is governed by their respective privacy policies.

11. Legal Basis for Processing

We process your personal information on the following legal grounds:

• Performance of our contract with you
• Compliance with legal obligations
• Protection of your vital interests or those of others
• Our legitimate business interests
• Your consent, where required by law

12. Information Officer

As required by POPIA, we have appointed an Information Officer responsible for ensuring our compliance with the Act. You can contact our Information Officer at [email protected] for any privacy-related concerns or to exercise your POPIA rights.

13. Contact Us

If you have questions about this privacy policy or your personal data, please contact our privacy team at [email protected]

14. Updates to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes through the app or via email. Continued use of Luvo after changes indicates your acceptance of the updated policy.