Terms of Service

1. Platform Overview

Luvo is a platform that facilitates connections between service providers and individuals seeking services ("task owners"). We act solely as an intermediary and do not provide services directly. We operate in compliance with South African law, including the Protection of Personal Information Act (POPIA).

2. POPIA Compliance

As a South African platform processing personal information, we comply with POPIA requirements:

• We only collect and process personal information with valid justification
• We process personal information lawfully and reasonably
• We collect the minimum information necessary for our services
• We obtain consent for specific data processing activities
• We maintain the quality and accuracy of personal information
• We are transparent about our data processing practices
• We implement appropriate security safeguards
• We respect and facilitate your POPIA rights

3. Information Officer

We have appointed an Information Officer as required by POPIA. The Information Officer is responsible for:

• Ensuring compliance with POPIA
• Handling personal information requests and complaints
• Managing data protection procedures
• Facilitating POPIA training for relevant employees

You can contact our Information Officer at [email protected] for any POPIA-related matters.

4. Fees and Payments

• Service Providers receive complimentary credits upon successful registration
• New users receive a designated amount of credits to get started
• Each task listing requires credits from the Task Poster
• Each task application requires credits from the Service Provider
• Earn credits by referring friends and family or by watching ads
• Additional credits can be purchased through the platform
• We use Apple/Google in-app purchases for secure payment processing
• All credit purchases are final and non-refundable
• Task posters are responsible for managing their own payment arrangements with service providers outside of the platform

5. Platform Rules and Conduct

• Users must maintain professional conduct at all times
• Misuse of the platform will result in immediate account suspension
• Identity verification is required only for users seeking Verified Pro status
• Luvo reserves the right to block users based on:
  • Unprofessional conduct
  • User complaints
  • Violation of these terms
  • Suspicious or fraudulent activity
• Exact task locations are only revealed to service providers after task acceptance

6. Task Owner Responsibilities

• Provide accurate and detailed task descriptions
• Exercise due diligence in selecting service providers
• Communicate clearly about requirements and expectations
• Review and respond to applications in a timely manner
• Responsible for verifying service provider capabilities

7. Service Provider Responsibilities

• Maintain professional conduct and communication
• Accurately scope work and set appropriate rates
• Proactively communicate with task owners
• Provide services as described in their proposals
• Complete identity verification if applying for Verified Pro status
• Maintain necessary qualifications and insurance

8. Independent Contractor Status

Service Providers acknowledge and agree that they are independent contractors and not employees, agents, joint venturers, or partners of Luvo. Nothing in these Terms creates an employment relationship between Luvo and any Service Provider. Service Providers:

• Are solely responsible for determining their means and methods of performing services
• May engage in other business activities and provide services through other platforms
• Are responsible for their own tax obligations and business registrations
• Must provide their own equipment and materials
• Are not eligible for employee benefits from Luvo

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LUVO, MANDEVILLE DIGITAL PTY LTD, AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, THAT RESULT FROM THE USE OF, OR INABILITY TO USE, THE SERVICE.

IN NO EVENT WILL LUVO'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE PLATFORM EXCEED THE AMOUNT YOU HAVE PAID LUVO IN THE LAST SIX (6) MONTHS, OR FIVE HUNDRED RAND (R500), WHICHEVER IS GREATER.

10. Indemnification

You agree to indemnify, defend, and hold harmless Luvo, Mandeville Digital PTY Ltd and its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, fees (including reasonable attorneys' fees) arising from or relating to:

• Your violation of these Terms
• Your User Content or any content you post, upload, or transmit through the Platform
• Your use or misuse of the Platform
• Your interaction with any other user
• Any breach of your representations and warranties set forth in these Terms

11. Dispute Resolution and Arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms, including the formation, interpretation, breach, or termination thereof, shall be resolved by arbitration in accordance with the rules of the Arbitration Foundation of Southern Africa (AFSA). The seat of arbitration shall be in Cape Town, South Africa. The language of arbitration shall be English. The decision of the arbitrator shall be final and binding.

12. Intellectual Property

All content and functionality on the Luvo platform is protected by copyright and other intellectual property rights owned by or licensed to Luvo.

13. Modifications to Terms

Luvo reserves the right to modify these terms at any time. Users will be notified of significant changes, and continued use of the platform constitutes acceptance of modified terms.

14. Governing Law

These terms are governed by the laws of the Republic of South Africa, including but not limited to the Protection of Personal Information Act (POPIA), the Consumer Protection Act, and the Electronic Communications and Transactions Act. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the South African courts.

15. Contact

For questions about these terms, please contact us at [email protected]